5

Eric and all the staff were incredibly friendly and patient when it came to figuring out my vehicle and getting it repaired in a timely manner. I highly recommend them to anyone in need of repairs that are looking for a quick turnaround and professional staff. Nicole is awesome, too 😁

Its wonderful to hear that our staff took great care of you and your 2018 Ford Escape SE. Thank you for your fantastic review and your business. Look forward to helping you out with any of your needs in the future.

- Grande Prairie Auto Repair - North
5

already fixed my front signal light. was able to do it because of the knowledge of these people ❤️ they gave me information and options which I appreciate a LOT. got back to me and said they did a bit more digging and offered another alternative just in case the parts I ordered wont work. talk about going an extra mile 👏 will be back for future repairs cos it was worth it. thank you!

Thank you for the great review. We take great pride in our customers being happy with their service and it sounds like our staff did a fantastic job!

- Grande Prairie Auto Repair - South
3

They do decent work, although they said my front ended couldn’t be greased and wanted me to pay extra to get the front end inspected. I turned down the inspection and greased the front end myself without a problem. Seem to not want to do much unless you agree to pay extra for their inspection

4

Brought my car in to have my AC diagnosed and repaired. Ended up with issues post having my vehicle in with GP Auto Repair North although I do believe the issues were not their fault but rather a badly timed coincidence; good customer service in that they towed my car to the shop 2x at their expense and offered me a replacement vehicle to drive in the mean time. Although there was some frustration around the situation due to the back and forth, the customer service (particularly by Nicole) was excellent and they were helpful and took responsibility for their part. AC and newly found issues were fixed and seems to be working well now!

Thank you so much for the great review! We know how frustrating it can be when things seem to go wrong. Customer service is so very important to us and we're happy to hear our staff were able to help take care of you!

- Grande Prairie Auto Repair - North
5

Great job

Thank you for the 5 star review! Look forward to seeing you again.

- Grande Prairie Auto Repair - North
5

Eric provided great customer service. Fair prices, great communication, and excellent work quality.

So happy that your visit was great! Thank you for the amazing review.

- Grande Prairie Auto Repair - North
5

I first met Tony when he was working somewhere else, and he always took the time to explain in detail what was happening, what needed to be repaired right away, and what could safely wait. Imagine my surprise when I called this shop and Tony answered the phone. Since then, I have called the shop with questions about everything from soup to nuts, and I have always been treated with patience, honesty, and a fair amount of knowledge. Even when I was looking at purchasing a new vehicle, I brought my list to Tony and we sat down and discussed each one not something most shops would ever take the time to do. As for repairs, I currently have a ghost somewhere in my dash, and despite all the exploring and troubleshooting we have done so far, we still cannot figure out exactly why it is happening. Tony and the crew have been completely honest and upfront about the repairs, the costs, and the fact that right now it may be best to wait until the issue becomes more consistent before throwing money at guesses. That kind of honesty is hard to find these days. See you guys this fall and thanks again. Finally, an honest shop.

1

They overfilled my power steering reservoir so I had to drain it myself and purge the system which is pretty tough without a hoist. Probably took a few thousand hours off the life of the pump. They also kept my truck an extra day so the journeyman could check the apprentices work, but charged me journeyman rates for the work. Not sure what the journeyman checked. From the look of the other reviews this kind of error seems pretty common. Likely they take on more work than they have guys, and then try to rush it.

5

Great work.

Thank you for the awesome review!

- Grande Prairie Auto Repair - North
5

Thank you so much for the 5 stars!

- Grande Prairie Auto Repair - South
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