This is an updated review. I wanted to update my original review because the owner personally contacted me and took the time to listen to all of my concerns. He acknowledged my concerns, accepted that there were communication issues, and took immediate steps to resolve everything professionally. After speaking with him, I believe he genuinely cares about his customers, his business, and the Grand Prairie community. He wants his customers to be treated fairly, to leave satisfied, and to feel comfortable returning in the future. He also made it clear that he will not allow his staff to be disrespectful to customers and that providing good customer service is important to him. I appreciate that he took ownership of the situation instead of dismissing my concerns. It says a lot about a business when the owner is willing to step in personally, listen, and work toward a fair resolution. Thank you for taking the time to make things right. I appreciate the professionalism, accountability, and commitment to customer service that was shown in resolving this matter.