I have been bringing my vehicles to this shop for almost five years, but unfortunately, the level of service I’ve received lately has been very disappointing. My last two visits have been particularly frustrating. On my first recent visit, I called ahead to book an appointment and dropped off my vehicle in the morning as scheduled. I didn’t hear anything from the shop until almost 5:00 PM, when I was told they had not been able to look at it and that I would need to leave the vehicle for another full day. I was disappointed, but I understood that they might have been extremely busy. For my next appointment, this time for my wife’s vehicle, I specifically explained that I needed the vehicle back the same day and asked if that would be possible. I was told yes, so I made arrangements based on that commitment and dropped off the vehicle in the morning. Unfortunately, I heard nothing throughout the day. Around 3:00 PM, I had to call myself to find out what was happening. I was then told that they were too busy and had not even had a chance to look at the vehicle. The following day, around 2:00 PM, I finally received a call saying they could not determine what was wrong with the vehicle. I was still charged for the diagnostic/checking service. I picked up the vehicle, only to find that the original problem was still there. This was extremely frustrating, especially because I specifically asked in advance whether the vehicle could be diagnosed and returned the same day, and I was told that it could. I understand that businesses can get busy and that some vehicle problems can be difficult to diagnose. What I find disappointing is the lack of communication and, more importantly, being told that something could be done when it ultimately wasn’t. After being a loyal customer for almost five years, I expected a much better experience. Unfortunately, based on my last two visits, the quality of service seems to have gone downhill significantly. You have lost a valued and long-time customer. I hope management takes this feedback seriously because good customer service is just as important as the work being performed. Upon reading most of the reviews, this is how they operate. Promise something that they cannot deliver.